Service & Support

Service & Support

What sets ABC apart is the full scope of service and support we offer. We specialise in providing our clients and partners with premium after sales service and support, through a national scale service network.

With any coffee machine, the relationship doesn’t stop at purchase, and with the correct support and responsive service, we can drastically minimise costs over the full lifespan of the equipment. We offer scheduled service programs for all of the equipment we supply in order to complement the terms of the warranty and provide for maximum reliability throughout the lifetime of the equipment.

Once a proposed solution is agreed upon we can tailor a service program to suit your needs. This program can either include solely the manufacturers recommend service actions, or a more comprehensive agreement that includes regular site visits to ensure that all equipment is running in optimum condition.


Elements of our full scope service include

NATIONAL REACH

ABC has strategic partnerships with several national scale service companies and provides service focused on industry leading response times and best practice outcomes.

FORECASTED COSTING

Maintenance Concepts are transparent and allow you to accurately forecast costs over the lifespan of the equipment. Regular and comprehensive service is the key to minimising lifecycle cost and maximising equipment performance.

REAL TIME REPORTING

We utilise a cloud based ERP case system so we can respond swiftly and report with depth and accuracy. Our technicians and service partners have real time access to this information in the field and can respond with industry leading efficiency.

SCHEDULED SERVICE

ABC technicians will service the equipment with factory prepped service kits at key intervals to minimise breakdown and reduce lifecycle costs. The standardised service kits guarantee a quality of service, regardless of your location throughout Australasia.




Why you should work with Australian Beverage Corporation

Australian Beverage Corporation specialises in providing national scale Total Coffee Solutions to several key markets throughout Australasia.

With an executive team from diverse fields of expertise within the coffee industry, we can help your business to plan and implement a tailored solution that achieves your business outcomes, maximises revenue and minimises lifecycle cost.

Our niche stable of global equipment brands and national sales and service capabilities, gives ABC a unique position in the market, where we can develop and rollout advanced coffee systems for clients, whilst supporting them throughout the process.

Our Portfolio

Australian Beverage Corporation have an extensive product and brand portfolio of industry leading global brands. We have solutions for every coffee preparation type and delivery method.

Super Automatic

WMF Coffee Machines
.

WMF are the global leaders in super automatic coffee machine technologies. With superior German engineering, the largest global footprint, multinational preferred supply agreements, and industry leading technologies and practices, WMF lead the way in automation.

Espresso Systems

Dalla Corte Espresso Systems

Dalla Corte is a name synonymous with espresso machine engineering and quality. The company has revolutionised the market with its original multi boiler engineering and patented DC System auxiliary technologies, that work to ensure consistently excellent espresso, regardless of the operating conditions.

Filter Coffee

BUNN Coffee Systems
.

BUNN is one of the biggest providers of coffee and beverage equipment and associated services globally. With a multitude of high quality equipment lines, global OEM agreements, and a company network that stretches several continents, the BUNN brand is synonymous with quality.

Premium Vending

De Jong DUKE
.

De Jong DUKE is a family-owned Dutch company, that specialises in bean to cup coffee systems that also utilise instant products. DeJong Duke has a global footprint in the vending, catering and horeca sectors.

Key Markets

ABC has a strong track record of tailored solutions with successful outcomes for our clients in the following markets:


Corporate

Foodservice

Conference & Functions

QSR & Franchise


Clubs

Aged Care

5 Star Hotels

Retail



With our clients, we have tailored solutions for environments with requirements that included:

    • Multiple locations nationally,
    • Multi-storey buildings,
    • From 50 to 5000+ staff and/or patrons,
    • Multiple product type and delivery requirements,
    • Comprehensive after-sales service and support requirements.
    • Rewards system integration

    • Large volume requirements and rapid delivery of coffee beverages,
    • Multi-scenario requirements for end-use and end-user,
    • Systems to minimise staff training and ensure quality and consistency,
    • Tailored reporting and lifecycle cost management.

Process

We have a full circle approach to Total Coffee Solutions, which ensures long lasting business relationships and our clients successes. We follow a streamlined and efficient consulting process, in which we:

    • Capture information with the client on expected coffee needs
    • Review their current offering and performance
    • Map out of an integrated solution
    • Review proposed solution and finance requirements with client management team
    • Demonstration of solution for client
    • Proposed solution agreed upon and rollout prepared
    • Technicians assess & ready client sites
    • Installation and client training
    • Supply of products, equipment service, outcomes reporting and periodic training

As our clients grow and their needs evolve, we repeat this process to continue providing solutions to their coffee requirements.